Shipping & delivery
Last updated: November 2026
How long it takes
Everything we sell is made to order, so your delivery date has two parts:
- Production: 3–7 business days (we start right after you approve your personalization).
- Delivery: 4–6 business days within the United States. Canada, the United Kingdom and Spain take 4 business days longer.
Product pages and checkout show the estimated delivery window for your country. Business days exclude weekends and public holidays; very busy seasons (November–December) can add a day or two.
Where we ship
United States, Canada, the United Kingdom and Spain. Not on the list? Ask us — we add countries based on demand.
What it costs
| Destination | Standard shipping | Free shipping |
|---|---|---|
| United States | $5.99 | Orders of $80 or more |
| Canada, United Kingdom, Spain | $7.99 | Orders of $80 or more |
The free-shipping threshold applies to your order's item total. Prices are shown in your currency; the final amount is confirmed at checkout.
Design proof & order processing
After you order we prepare a proof of your personalization. If something needs your attention (for example a photo that is too small), we email you before we start. Please check your inbox and spam folder — production begins once everything is confirmed.
Tracking
You'll receive a tracking number by email when your order ships. You can follow it any time on our Track order page. Tracking may take 24–48 hours to show movement after the label is created.
Optional protection
Shipping Protection (optional, added at checkout): if your package is lost, stolen or damaged in transit, we reship or refund it without extra questions. Priority Processing moves your order to the front of the production queue.
Customs, duties and taxes
For orders outside the United States, import duties, taxes or customs fees charged by your country are not included in the price and are the recipient's responsibility.
Address mistakes and delays
Please double-check your address at checkout — you can use the suggestions that appear as you type. If a package is returned to us because of an incorrect address, we can reship it once the new shipping cost is covered. If your tracking has not moved for 10 business days, contact us and we'll investigate with the carrier.