Cancellation & modification

Last updated: November 2026

You can change or cancel your order until production begins — usually within 12 hours of ordering (before proof approval, if we've asked for one).

• To change a name, text, photo, size or address: email us your order number and the change as soon as possible.
• To cancel: email us your order number. If production has not started, you get a full refund to your original payment method.
• After production starts we can't change or cancel the order, because the item is already being made for you. Our return & refund policy still covers damage, defects and items that are not as approved.

Contact: [email protected].