Frequently asked questions

How long does an order take?

Production takes 3–7 business days, then delivery takes 4–6 business days in the US (4 business days more to Canada, the UK and Spain). Your product page shows the estimated delivery window for your country.

How much is shipping?

$5.99 within the US and $7.99 to Canada, the UK and Spain. Shipping is free on orders of $80 or more.

Can I preview my personalization?

Yes — the product page shows a live preview as you type, and we prepare a proof of your order before production.

Can I change or cancel my order?

Yes, until production starts — usually within about 12 hours. Email us your order number right away.

Can I return a personalized item?

We can't accept returns for change of mind, but if it arrives damaged, defective or not as approved, contact us within 30 days of delivery with a photo and we'll replace it or refund you.

Do you ship internationally?

We ship to the United States, Canada, the United Kingdom and Spain. Import duties and taxes charged by your country are not included.

How do I track my order?

You'll get a tracking email when it ships, or use the Track order page.

What if my package is lost?

Which payment methods do you accept?

Major credit and debit cards, PayPal and digital wallets shown at checkout. Payments are processed securely; we never store your card number.

What data do you keep?

See our privacy policy. You can change your cookie choices any time with "Your Privacy Choices" at the bottom of the page.