Privacy policy
Last updated: November 2026. This is a plain-language template — have it reviewed by a lawyer before you rely on it.
MyeKraft ("we", "us") sells personalized gifts at this website. This policy explains what we collect, why, who we share it with and the choices you have.
What we collect
- Order details: name, email, phone (if you give it), shipping and billing address, items ordered.
- Personalization: names, text, dates and any photos you upload so we can make your item.
- Payment: handled by our payment providers (such as PayPal and Airwallex). We never see or store your full card number.
- Account & support: if you create an account, your email and order history; messages you send us, including through the chat assistant.
- Usage data: pages viewed, device and browser type, approximate location — collected through cookies, only as described below.
How we use it
- To make, ship and support your order, including emails about your order and shipment tracking.
- To prevent fraud and keep the store secure.
- To send marketing emails only if you opt in (you can unsubscribe in any email). If you left items in your cart while logged in, we may send a reminder.
- To improve the store and measure advertising — only with your consent (see Cookies).
Cookies and your choices
Essential cookies keep your cart and login working. Analytics and advertising tools (such as Google Analytics, Meta Pixel, TikTok Pixel and Microsoft Clarity) load only after you accept them in the cookie banner. You can change or withdraw your choice at any time with Your Privacy Choices at the bottom of every page.
Who we share it with
Only service providers who help us run the store, under their own privacy terms: payment processors, shipping carriers and tracking services (including 17TRACK), our email delivery provider, hosting, address-autocomplete, analytics and advertising providers you consented to, and the AI provider that powers the chat assistant (messages you type into chat are sent to it, so please don't include card numbers or other sensitive details). We do not sell your personal information for money.
Address suggestions
When you type an address at checkout, what you type may be sent to our address-lookup provider to offer suggestions. You can always type the address yourself instead.
How long we keep it
Order records are kept as long as needed for tax, accounting and warranty purposes (generally up to 7 years). Uploaded photos are used only to make and support your order; ask us at any time to delete them. Marketing data is kept until you unsubscribe.
Your rights
Depending on where you live (for example the EU/UK under GDPR, or California under CCPA/CPRA) you can ask to access, correct, delete or export your data, object to or restrict certain uses, and opt out of "sale" or "sharing" for advertising. To exercise a right, email [email protected]; we respond within 30 days. You may also complain to your local data-protection authority.
Children
Our store is not directed to children under 16 and we do not knowingly collect their data.
International transfers
We and our providers may process data in the United States and other countries; where required we rely on appropriate safeguards such as standard contractual clauses.
Changes
We'll post updates on this page and change the date above. Questions? Contact us.