Return & refund policy

Last updated: November 2026

We want you to shop with confidence. Because your item is made specially for you, our policy is a little different from a regular store's.

What we will fix

arrives damaged (in shipping),
has a manufacturing defect, or
is not as approved — the personalization differs from the proof or order you confirmed, or the wrong item arrived.

Send us your order number and a clear photo of the problem. We'll offer a free replacement or a refund — your choice — and you don't need to send the item back unless we ask.

What we can't accept

Returns or exchanges for change of mind, because personalized items cannot be resold.
Mistakes in text, names, dates or photos that were confirmed in your order or approved proof.
Normal variation in handmade materials (for example slight differences in wood grain or color between screen and print).
Damage caused by use or misuse after delivery.

Refunds

Approved refunds go back to your original payment method (card, PayPal or wallet). Please allow 5–10 business days after approval for it to appear, depending on your bank. Shipping is refunded when the problem was our error or damage in transit.

Lost packages

If tracking shows no movement for 10 business days, or your order is marked delivered but you can't find it, contact us. With Shipping Protection we'll reship or refund right away; without it we'll work with the carrier and do our best to make it right.

How to start

Email [email protected] or use our contact page. We usually reply within 1–2 business days.